- Title
- Use of caller ID and text messaging from cell phones to increase response rates in patient surveys
- Creator
- Peters, Luke E.; Zhao, Jie; Gelzinnis, Scott; Smith, Stephen R.; Martin, Jennifer; Pockney, Peter
- Relation
- Research Methods in Medicine & Health Sciences Vol. 4, Issue 4, p. 150-155
- Publisher Link
- http://dx.doi.org/10.1177/26320843231167496
- Publisher
- SAGE Publications
- Resource Type
- journal article
- Date
- 2023
- Description
- Background: High response rates for patient surveys are required in medical literature to ensure non-response bias is minimised. It is often difficult to achieve a satisfactory response rate as patient engagement in surveys is decreasing. A major barrier to phone surveys is getting patients to answer calls from unknown numbers. Purpose: To design a methodology which boosts response rates for telephone-based patient surveys. Research Design: We prospectively analysed the effectiveness of our methodology for increasing patient participation using caller ID and text messanging. Study Sample: Two waves totalling 1313 patients were contacted for participation in a patient survey for a descriptive quantitative and qualitative cohort study using our developed methadology. Data Analysis: We analysed the timepoints at which successful contact was made when using caller ID and text messanging. Results: We achieved a call answer rate of 85.4%, which was a 70.8% increase when compared to a similar patient cohort contacted via blocked caller ID (i.e. with privacy settings). Conclusion: We have developed a simple, inexpensive methodology which, when tested outside the Australian setting and for other projects, shows promise for increasing patient survey response rate.
- Subject
- response rate research designs & methods; response; sampling; reliability; basic concepts of research; validity
- Identifier
- http://hdl.handle.net/1959.13/1499575
- Identifier
- uon:54731
- Identifier
- ISSN:2632-0843
- Language
- eng
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